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FAQ
Company FAQ
Is SmartCoin FX a 100% Trading Company?
SmartCoin FX is a licensed Trading platform and a well-known Global finance giant With 100% guarantee income
How safe is my money with SmartCoin FX?
The security of your investment is our highest priority at SmartCoin FX. All clients' funds are kept separately from any company capital and deposited with German and British banks. Clients' funds are kept in Wirecard Bank Germany, Barclays UK and the Royal Bank of Scotland Group. In the unlikely event of SmartCoin FX declaring bankruptcy, no clients’ funds would be affected. In addition, SmartCoin FX Group Ltd is a member of the Investor Compensation Fund.
General FAQ
What is the minimum deposit for a live account with SmartCoin FX?
The minimum deposit is either 450 EUR (account in euro) or 500 USD (account in US dollars). You can also make your initial payment into an account operated in euro in USD, for example. However, please note that you need the equivalent of 500 USD in USD to be able to utilise the live account.
Does SmartCoin FX offer different accounts for different investment volumes?
No. There is only one market and only one spread. Each investor is given the same market access with SmartCoin FX. We believe that this is the most transparent option and that each investor deserves to get the best market access. Investors investing high volumes are able to get rebates on the commission payable. Rebates can be granted based on a proven volume invested on.
Please send an email regarding this to support@Smartcointradefx.com
Is there any commission due when trading via SmartCoin FX and, if so, how much is it?
Yes, commission is charged when trading via SmartCoin FX. We are completely transparent and do not hide any costs in the spread. You can see from our rates what spreads the market offers at the time (FX, Binary Options) or the spread we need for hedging ourselves in a particular reference market (CFDs on indices, commodities, bonds). If you execute a trade, we charge commission but we do not gain from your trade via the spread. We believe this approach is transparent and fair.
Opening an account
How do I open a live account?
It’s fast and easy to open a live account with SmartCoin FX. Fill in and complete the online Account Opening page, uploading any requested documents, after which you will receive an email informing you of the next steps, with a download link to our platforms. After you have confirmed your email and your details have been verified and you are registered, you will receive another email with the login credentials for your live account. Don’t forget that in order to trade live, you will need first to deposit funds (a minimum of 500 units) into your account.
How long does it take to open a live trading account?
It takes 1-2 working days to open a live account with SmartCoin FX, if and once all necessary documents are provided by the client.
How do I open another trading account?
If you want to open an additional trading account with SmartCoin FX, you need to fill out the request form located in My SmartCoin FX.
How can I transfer money to my live account?
You can complete your deposit using Bitcoin Or contact the company at support@Smartcointradefx.com for other deposit method.
What documents are needed to open a live account?
Before you are able to open a live account with SmartCoin FX, we will request from you the following documents:
A copy of a valid international passport document (photo, personal data, signature, dates of issue and expiry, place of issue and serial number must be clearly legible).
If you do not have this available, then please provide:
A copy - both front and back sides - of a valid identity card (containing MRZ LINES) along with a valid driving licence.
A proof of address document, such as a utility bill, no longer than 6 months old. This is a statement of consumption, e.g. a bill for electricity, heating, water, or a credit card statement which clearly states your name and address on it.
Note: Other identity documents may be accepted or required, depending on your country of birth / home country. Our Customer Support will contact you if needed.
What currencies can I open an account with SmartCoin FX in?
You can open accounts in Euros (EUR), Japanese Yen (JPY), Sterling Pound (GBP), and US Dollar (USD).
Why are there so many questions on the online Account Opening Form?
In order for SmartCoin FX to open a live trading account for you, we need to securely collect a variety of information about our clients. This is legally required by regulatory authorities such as CySEC, and it is in your best interest to provide us with such details for your own protection. Although other may get away with requesting less information, we take the law very seriously and, as a fully regulated firm, comply with the rules.
How safe is the online registration with SmartCoin FX?
At SmartCoin FX, we attach great importance to client privacy. Therefore, we apply the certificate-based SSL encryption protocol - also used by banks – in our online registration forms.
Why I did not receive an email with the activation link?
As we communicate through a large number of emails, there is always a chance that the first email sent to you by SmartCoin FX may accidentally be listed as spam by the filters of mailbox. If in any doubt, please check your Spam or Junk folder. If you do find our email in the Spam or Junk folder, please make sure to mark it as “Not Spam or Junk“ to prevent this issue from reoccurring.
Alternatively, please send an email to support@Smartcointradefx.com, and our friendly Customer Support Team will be happy to help accordingly.
FAQ account management
How can I pay money into my account?
You can pay funds to your account through Bitcoin or By Bank Deposit.
In which currencies can I deposit money to my live account?
Your SmartCoin FX account can be opened in one of the following four currencies (EUR, USD, GBP, JPY). However, you can make a deposit in any of the currencies offered by our payment providers to us. Please note that the currency in which you are making a deposit may be converted to the equivalent amount in the currency of your SmartCoin FX account (EUR, USD, GBP, CHF).
Our online payment system supports the following currencies:
BITCOIN
USD: US Dollar
EUR: Euro
CHF: Swiss Franc
GBP: British Pound
JPY: Japanese Yen
BTC: Bitcoin
How long does it take before the deposited money is credited to my live account?
If you deposit funds using SmartCoin FX’s online payment solution, they will be credited to your live account within 24 hours.
How can I withdraw money from my live account with SmartCoin FX?
1. SmartCoin FX's online payment solution
Please note that in order to withdraw funds using SmartCoin FX’s online payment solution providers, Bitcoin Or Bank, please log in to My SmartCoin FX and make your selection in the Withdrawal section.
What online payment options are available to fund my account?
We accept Bitcoin as Method of Deposit.
I do not remember my password. How can I get a new one?
Please visit My SmartCoin FX
and click on the link ‘Forgot your password?’.
What is the maximum deposit I can transfer online?
The maximum deposit is 500,000 units per deposit. You cannot make more than 5 deposits per hour and more than 8 deposits per day.
How safe is the online payment?
Bitcoin Payment method is probably the most safest method to send money. So it is 100% safe.
FAQ licences and regulations
What regulating authority is licensing and regulating ReliableFX Trade?
SmartCoin FX is licensed and regulated by the Cypriot Financial Authority CySEC (Cyprus Securities and Exchange Commission) as CIF (Cyprus investment firm) under the Investment Services and Regulated Market Law of 2017 (Law No. 87(I)/2017) and the CySEC rules. The SmartCoin FX licence number is 150/11.
SmartCoin FX is registered with the German financial authority Bundesanstalt für Finanzdienstleistungsaufsicht (BaFin) (Federal Financial Supervisory Authority). This authority is subject to legal and technical supervision by the Federal Ministry of Finance. As supervisory agency for financial markets, the Bundesanstalt für Finanzdienstleistungsaufsicht (BaFin) supervises and controls all areas of the German financial system within the framework of universal financial services supervision. The SmartCoin FX registration number is 126399.
SmartCoin FX is registered with the French Autorite de Controle Prudentiel Banque de France - ACP (Registration number 74013).
MiFID II (Markets in Financial Instruments Directive) is an EU directive on the harmonisation of financial markets within the single European market. The directive was implemented in Cyprus with the law on \'Investment Services and Regulated Market Law (Law No. 87(I)/2017) \' of 2017. SmartCoin FX complies with the European Directive on markets in financial instruments (MiFID II).